Show us how you think like a service-desk professional.

One single, proctored 2-hour assessment combining a theoretical section (50 multiple-choice and true/false questions on ITIL Foundation, CompTIA A+ and Network+ fundamentals — worth 60 points) and a practical section (10 hands-on tasks: ordering steps, simulated terminal commands, click-the-hotspot diagrams, drag-to-match and branching scenarios — worth 40 points), plus 2 optional fill-in-the-blank bonus questions worth up to 8 extra points. You'll need a one-time access code issued by PBS to begin.